Support
Getting the Answers and the Help You Need
CareAnyware Support is available to your team as a resource for application-related questions and problem resolution. Our Support team consists of both clinical and billing experts along with technical professionals who understand your job and the problems and issues you face. We can provide the right resources to address any issues and to get you the answers you need quickly.
Our Support team, also partners with the individuals responsible for key functional areas within your organization to ensure that any learning and updates are communicated to the appropriate resources in a timely manner. We offer our clients the ability to interact with the CareAnyware Support team through a variety of methods including the web, by telephone, and email.
Our Support Team – the ticket to your answers
Our team answers calls/phone messages live for urgent issues from 8 AM – 6pm Eastern Time Monday through Friday. We are available also via pager for emergencies during off hours and through the weekend.
CareAnyware also offers a streamlined and simple means of contacting the CareAnyware Support team – via our web-based ticketing system. From within the application itself, you team can access the Web Ticket system by clicking on a “HELP” link. All requests are directly routed to our support team. This is quickly becoming our most popular means of interaction between our clients and our support staff. From this centralized tool, you can monitor the progress of current tickets, and view individual ticket histories, as well as share additional information with CareAnyware support in a secure environment consistent with recently heightened HIPAA requirements.
The CareAnyware Knowledge Base
Available on-demand at your convenience 24-hours a day, 365 days a year; the CareAnyware Knowledge Base is a growing resource for our clients. The Knowledge Base is a compendium of articles, short e-learning videos, and client reference materials with screen shots and step by step instructions designed to allow self-learning, exploration and problem solving. The search tool on the Knowledge Base allows your staff to search for and peruse information that's readily available on a particular topic of interest.